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REFUND POLICY

At Sprucial, we are committed to providing high-quality social media marketing services that meet your expectations. Our refund policy is designed to ensure customer satisfaction while maintaining fair business practices. Please read our refund policy carefully.

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1. Satisfaction Guarantee

  1.1 Eligibility:

  • If you are not satisfied with our services within the first three months, you are eligible for a full refund of the service fees paid, excluding any third-party ad spend.

  1.2 Conditions:

  • To qualify for a refund, you must provide a detailed explanation of the reasons for your dissatisfaction, allowing us the opportunity to address and rectify any issues.

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2. Refund Process

  2.1 Requesting a Refund:

  • To request a refund, please contact us at asksprucial@gmail.com with your name, contact information, and a detailed description of your concerns. Refund requests must be made within the first three months of service.

  2.2 Evaluation:

  • Upon receiving your refund request, we will evaluate the reasons for your dissatisfaction and may contact you for additional information or clarification. Our goal is to understand the issue fully and work towards a satisfactory resolution.

  2.3 Processing:

  • If a refund is approved, we will process the refund within 10 business days.

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3. Exclusions

  3.1 Third-Party Ad Spend:

  • Refunds do not include third-party ad spend, such as payments made directly to social media platforms for advertising. These costs are non-refundable as they are paid to third-party vendors.

  3.2 Service Modifications:

  • Refunds are not available for modifications to services or additional services requested after the initial agreement.

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4. Dispute Resolution

  4.1 Negotiation:

  • We aim to resolve any disputes amicably through direct negotiation. If you have any concerns or disputes, please contact us promptly to discuss and resolve the issue.

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5. Changes to This Refund Policy

  5.1 Updates:

  • We may update this Refund Policy from time to time. Any changes will be posted on this page.

  5.2 Notification:

  • If we make significant changes to this Refund Policy, we will notify you through a prominent notice on our website.

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6. Contact Us

  6.1 Inquiries:

  • If you have any questions or concerns about this Refund Policy, please contact us at:

By engaging Sprucial's services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.

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